Privacy Policy | findmortgagebrokers.melbourne

findmortgagebrokers.melbourne ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect the following types of information when you use our website:

Personal information you voluntarily provide, such as your name, email address, and phone number when submitting enquiry forms
Information about your location, such as your suburb or postcode, when searching for mortgage brokers
Technical data automatically collected, including your IP address, browser type, operating system, referring URLs, and pages visited
Usage data such as time spent on pages, click patterns, and navigation paths

How We Use Your Information

We use the information we collect for the following purposes:

To connect you with relevant mortgage brokers in Melbourne
To respond to your enquiries and provide customer support
To improve and optimise our website and user experience
To analyse website traffic and usage patterns
To comply with legal obligations

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, session duration, and general geographic location. This data is aggregated and anonymised. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

Third-Party Services

We may share your information with third parties in the following circumstances:

With mortgage brokers listed on our directory, when you submit an enquiry or contact request directed at them
With analytics providers such as Google Analytics for website performance analysis
With service providers who assist us in operating our website
When required by law or to respond to legal processes

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Request deletion of your personal information, subject to legal obligations
Withdraw consent for the collection or use of your information
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

How to Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

findmortgagebrokers.melbourne
Melbourne VIC 3000
Email: hello@findmortgagebrokers.melbourne